[Landlord's Guide] How to Make a Claim with BlueDuck Malaysia - Dealing with Tenant Runaway

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Renting out a property can be an exciting adventure as a landlord. It allows you to benefit from your investment while providing someone with a much-needed home. However, sometimes things don't go as planned, and tenants may unexpectedly leave the property. We understand how frustrating this can be, but you're not alone in facing this problem.

Opting for BlueDuck Zero Deposit Rental: Making an Informed Choice

1. Contract Issuance: Once a verified tenant has been matched with your property, BlueDuck will proceed to generate a contract between BlueDuck and the tenant. This contract will encompass all the necessary property and tenancy details. As the landlord, you will receive a copy of this contract, ensuring transparency and clarity in the certificate of contract, which you can retrieve by logging into BD Portal.

2. Understand Claim Condition: Take the time to understand the conditions for making claims if tenants run away or disappear (default rental or tenant runaway). Remember, the restoration fee is at the landlord's expense, and the maximum claim amount is up to *3 months of rental, including outstanding utility fees.

Tenant runaway? Claiming Compensation:

1. Police report within 48 hours: once you have verified and confirmed that the tenant has indeed vacated the property, it is necessary to make a police report within 48 hours. This step is important as it creates an official record and deals with legal matters, if any. Additionally, it provides evidence for contract claims or legal actions if needed.

2. Email the claim details: To initiate the claim process, email the situation details to claim@blueduck.my. Be sure to include your certificate number as listed in your certificate of contract (retrieved from BD Portal). Our team will review your claim and process it accordingly. Claims are typically processed within 10 working days.

Regardless of your challenges as a BlueDuck landlord or agent, we are here to support you. If you encounter issues like a runaway tenant, remember to contact us. We will compensate you on behalf of the tenant first and liaise with the tenant accordingly. It's important to note that the tenant's CTOS credit scoring and BD scoring will reflect the compensation until they pay it back. We believe that holding tenants accountable can foster a better rental industry environment in Malaysia.

BlueDuck is always here and ready to support you throughout your landlord journey.

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