Frequently Asked Question

- How does the Zero Deposit option work?
How can I offer the Zero Deposit option to my tenants?

The BlueDuck Zero Deposit can be offered through one of our partner agents or you can contact us if you do not have an agent representative. If you normally collect the deposit yourself, you can offer the no deposit option to your tenant by simply signing up online. Visit our Landlords page to learn more about how you can benefit from BlueDuck Zero Deposit Solution.

What is covered under BlueDuck Zero Deposit solution.

You are covered for rental income loss or damage for your property. Based on your coverage, your compensation will be different.

Will Zero Deposit attract lower quality tenants?

The Zero Deposit solution may attract a wider audience of tenants. However, your agent will still carry out the same checks on tenants to ensure they are suitable and meet the criteria you have agreed with your agent prior to them being introduced to Zero Deposit. Furthermore, we will run a credit check with credit agency, if they have previous runaway record, we will not accept them.

- What are the costs involved?
What are the cost I need to pay?

The insurance cost and 1% success fee on every rental collection via our direct debit solution

Do i still need to collect deposit?

No, the BlueDuck zero deposit replaces the need for a tenancy deposit, giving you effectively the same security and protection but without the hassle of collecting a traditional deposit.

Why i need to use BlueDuck Direct debit solution for rental collection?

While we need to ensure the claim process is smooth and faster, we would be the third party to verify whether the tenant has make the payment. All tenants needs to use our E-mandate by FPX system to make rental transfer. This is additional initiative to help landlord to get the rental on time.

- How does the claims process work?
How do I make a claim?

A claim can be made in two ways: If your tenant leave without paying rental during tenancy or you found out that there’s malicious damage by your tenant, you can notify us of this and request to make a claim.

If there’s a malicious damage, insurance company will send in a qualified adjuster to determine the damage and claim will be pay to you once approved.

What are the documents for claim

  1. Police report
  2. Utilities bill
  3. Picture of the furniture(malicious damage)

Are my tenants liable and unable to rent another unit under zero deposit?

Yes, if you make a claim against your tenant, your tenant records will be in our feedback listing and in our partner credit agency. Further to that, tenant will no longer able to enjoy zero deposit in the future.

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