The tenant.

• A tenant profiling fee is charged, and a small fee of 1% of each rental transaction.

• And, an upfront one-time BD subscription fee, which is charged yearly. The cost of this fee is between 15% - 20% of a 3 months guarantees, depending on the credit score and BD scorecard, purpose of renting (commercial/residential) of the tenant.

• A digital invoice will be issued to the tenant so remember to check your mailbox.

• A tenant profile is a summary of a tenant’s personal and financial information, including employment, credit, and rental history. It helps landlords assess the risk of renting to a tenant and make informed decisions.

• For tenants, you can demonstrate to potential landlords that you’re a responsible renter who pays rent on time, has a good credit history, and is likely to take good care of the property. This can help you stand out from other applicants and increase your chances of being approved for a rental property.

Yes! As long as you have a Malaysia online banking account. Do submit the necessary information for us to verify and approve - www.blueduck.my/tenantprofilesignup

• 1) Get verified via www.blueduck.my/tenantprofilesignup by uploading your supporting documents like IC copy (front and back), employment letter and screenshot of your online banking account (shows you’re the account holder).
• 2) Check email for your verification status update in 2 hours.
• 3) After we process your application, just log in to your tenant portal to set up a one-time payment authorization as part of the onboarding process for our program and it makes paying your rent a breeze!
• Your property agent or landlord is required to register a user account and upload the property and tenancy details. Register here.

As soon as we get the necessary information from the tenant and agents. For most applications, we provide a response within 2 hours.

No, not every building/landlord ? but many do, and we’re adding more every day. Not to worry, though! If you apply for a property that’s not currently in our database, we’ll reach out to your agents/landlord and aim to get them onboarded quickly.

Yes! You’re encouraged to do so and with that, you’re entitled with a early bird discount!

Yes! We’d love for you to spread the word and share our solution with others. Our Tenant Profile with BD ZDP has been proven to help agents close deals faster which means happy landlords and even happier agents.

Yes! With BlueDuck, you can kick back and relax knowing that your tenant is fully verified and ready to rock. Once your tenant is all set, drafting the tenancy agreement and uploading the details to our BD Landlord portal is a breeze.

• Yes! The subscription is valid for 12 months hence when you’re entering into another 12 months tenancy, please subscribe via your tenant portal.
• Contact us if you have any questions!

BD Pay is a FPX payment gateway. Using FPX, you can make your rent payments in just a few clicks, without ever forgetting to make payment. And for landlords, BD Pay makes collections a snap - no more chasing down tenants or waiting for checks to clear. It’s fast, easy, and super convenient for everyone involved.

• Tenant shall do a 1 time authorise BD Pay for recurring collection (eg: rental/car park rental).
• A total of 4 deductions will be scheduled in 3 weeks time of the month if the transaction is missed.
• Good thing is that agents, landlords and tenants are updated with transaction status via portal and email!

We’ve made it super easy for you to pay with either FPX auto-debit or your trusty credit card. Just choose your preferred method during sign up process.

• You shall receive your rent in T+1 day. If the collection date falls on a weekend or public holiday, it will be T+3 days.
• View your transaction history via your BD Portal by selecting the property you wish to view.
• View your transaction history via your BD Portal. Register here.

• Yes! Definitely. Do find out more with us. Contact us.

• Every bank sets a particular minimum requirement for the balance in your account. So, even if you have enough funds to cover the rent, the deduction might fail if you don’t meet that minimum balance requirement. You can stay informed by checking your “available balance” or give a call to your bank and find out the exact minimum balance needed for your upcoming deduction

• Yes, we do provide drafting of tenancy agreement services! Our service includes an e-TA with e-stamping services for only RM200+stamp duty.
• Once the agreement is drafted, both the tenant and landlord will receive an SMS link for viewing and e-signing the agreement on their device. This makes the process of creating and signing the agreement much simpler and quicker. After the agreement is signed, it will be sent to LHDN for e-stamping, ensuring that it is legally valid.

An e-TA (electronic tenancy agreement) is a legally binding agreement between a landlord and tenant that is created and signed electronically. It eliminates the need for paper-based documents and allows for a more convenient and efficient process.

E-stamping services refer to the process of electronically stamping the tenancy agreement with the relevant authorities to make it legally valid. This is done by paying the relevant stamp duty and obtaining an electronic stamp certificate. By using e-stamping services, you can eliminate the need for physical stamp papers and reduce the time and cost involved in obtaining them.

We’ll need details of your property information like photos, property address, inventory lists, tenancy information like tenancy period, rental amount, and both tenant and landlord’s contact details.

• Yes! Apple users download here and Android users may download here.

• If you’re thinking of ending your tenancy early, the rules for doing so will depend on what you agreed to in your contract with your landlord. And if there are any disagreements, you and your landlord should work together to settle them through negotiations.
• However, if failed to resolve the dispute, the Landlord shall be entitled to submit a claim to BlueDuck accordingly which is subject to BlueDuck?s approval.

If a claim is filed against you by your landlord and BlueDuck approves it, BlueDuck will contact you via email to provide you with all the necessary details about the claim, including the amount which is up to 3 months of rental. Make sure to keep an eye on your inbox and follow any instructions provided by BlueDuck promptly.

• Oh no! Please do make a police report in 48 hours and email to claim@blueduck.my with your certificate number (as listed in your certificate of contract)
• Claims are typically processed in 10 working days.

• In the event of a tenant leaving the property uninformed and uncontactable or rental default after leaving the building, a landlord shall be entitled to submit a claim for up to 3 months of guarantees.
• For more information, email to claim@blueduck.my.

• BD Portal is the ultimate tool to level up your tenancy game. Whether you’re a tenant, landlord, or agent, this platform has got you covered.
• Each of you has your own login, so everyone can stay on the same page and avoid any confusion or miscommunication. Best of all, it’s totally transparent - you can access all the important info about your tenancy in one convenient spot. No more back-and-forth emails or missed messages.

It’s easy, just log in and "add property". With BD Portal, you can check your transactions, request maintenance, and even view important documents like your tenancy agreement - all from the comfort of your own phone or computer.

BlueDuck’s portal is the ultimate tool for storing all your property and tenancy info in one place! Get automated rental payment and tenancy due reminders sent straight to tenants and landlords, so no one misses a beat. And with 90-day reminders before tenancy expiration, you’ll always be ahead of the game.

• With just a few clicks, you can set up a 1-time authorization direct debit using your tenant login. Plus, you can choose to pay with your credit card or FPX online banking.
• There will be an email reminder to let you know when your tenancy is about to be due so you can avoid any late fees or penalties.

To update your property, you will need to provide basic property information such as:

• Property Address, property type, property photos and description, rental amount, agent/landlord contact details.

To update your tenancy information, you will need to provide basic tenancy information such as:

• Tenant’s details like name, registration number and email address.
• Tenancy period, rental amount, landlord bank details, copy of signed tenancy agreement.

To check your rental transaction details, all you gotta do is log in to your portal, pick the property you want to check, and hit the ’Payment History’ button. From there, you’ll be able to see all the deets you need, like how much rent you’ve made, date of the payment made. Easy peasy!

It’s super easy! Just log in to your portal, head to "My Profile", and your referral code will be right there waiting for you.

Downloading your tenancy agreement or other documents is super easy. All you need to do is log in to your portal, select the property you want, and click on the download button. That’s it! You’ll have your document in no time.

• Yes! Contact us.