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I've a tenant runaway. What to do?

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Zero Deposit offers good solutions for tenants and also landlords. For tenants, they can skip a 2-month rental deposit and move in immediately. While the landlord no need to worry because BD got you covered. Sometimes bad things happen like the tenant didn't pay their rent on time. This will bring troublesome to the landlord. 


Today, in this blog we’ll be sharing more on the claim processes in the event that the tenant runs away.

How will the claim process be for BlueDuck Zero Deposit landlord? 


1. Suspect that your tenant runs away?

The first thing you need to do is try to reach your tenant via face-to-face, phone call, any sort of communication, if you still failed to contact your tenant and assume them MIA, the next step is to make a Police report. Information and details that need to be in the report are such as:


  1. Name of the tenant

  2. Mykad number

  3. Contact number

  4. Address of your property 

  5. Date 


With the police report, you can legally go to your property together with or without a police officer to attempt to regain entry into your unit to assess if there are any personal items or artifacts left behind by the now ex-tenant or whether or not there are any damages to your property. If not you will be considered trespassing.


2. How long does it take to process the claim?

You were to make a police report upon discovery that the tenant had run away in 24 hours. With all the documents ready on hand, you can email them to us at claim@blueduck.my. The entire claims process usually takes about 15 to 21 working days

Once the claims are approved by the insurance provider, the insurer will issue an official settlement letter stating the amount of claims and the compensation money will be transferred via IBG (Interbank Giro) into the bank account provided by the landlord. 

The entire communication will be communicated via email. So, do remember to check your email and email us for a status update!

Claim-related email: claim@blueduck.my

Operational related: support@blueduck.my


Do take note that, as part of the terms and conditions of this service, once you have made a claim against your tenant, the amount which is paid out to you as the landlord will be recorded as the amount that the tenant owes to BlueDuck and the insurance provider. As a result of that, this tenant’s name will be blacklisted by BlueDuck’s system as well as by CTOS. 

In the future, if the tenant wishes to clear their name in CTOS, they are required to contact BlueDuck bit.ly/askBDtoday and return the claimed amount back to BlueDuck in order to remove their name from CTOS


3. What if the tenant tells you he/she wishes to terminate early?

In the event that the tenant chose to terminate the contract due to personal reasons, the tenant should negotiate with the landlord on the penalty of early termination of the contract. After all, it is a mutual agreement between tenant and landlord to step into a tenancy.  In some circumstances that we encountered, the landlord agreed to terminate the contract with a one-month ‘penalty’ from the tenant to move on from the tenancy considering that the tenant has been a good paymaster, and taking care of the house responsibly. 

A tenancy agreement is a legally binding document that governs your relationship with your tenant regarding the tenancy.

So, it is highly case-to-case basis and depending on the communication between tenants and landlords. However, in the event that the landlord and tenant have agreed on accepting a mutually agreed settlement amount, this Zero Deposit package shall be canceled. 


Keynote of the day

Understanding the claim process and the documents needed will help landlords better prepare for this unfortunate event. With all documents in place, it will help in speeding up the claim process without having to go through back and forth on document collections. 

We hope this brings a clearer picture for our BlueDuck Landlords!

Well, for the tenant, take good care of the property as you’re accountable despite entering into a tenancy without paying deposit. Your tenancy clauses still apply! 


We are constantly improving our user experience. The process flow may be enhanced. We’ll notify you if there’s an enhancement of the process flow. For more, check out www.blueduck.my or WhatsApp us at https://bit.ly/heyBD

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The top 5 getaway you wish you know earlier!

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It's time to prepare for a getaway with your friends and family! We've compiled the top 5 places to go for your next trip ;)

1.Penang is the top destination for food, drink, and sensory pleasures

Penang’s foodie status is uncontested. Travelers flock from across Malaysia (and beyond) to ply Gurney Drive’s seafood restaurants, yummy Penang laksa at Lorong Baru Hawker Stalls, and barbecued seafood at the Chew Jetties. But even beyond the sizzle of char kway teow Penang can tickle your senses.


Listen to the chatter of macaques at Penang National Park, the country’s smallest. hangout at the architectural splendor of Khoo Kongsi clubhouse and the intricately carved Pinang Peranakan Mansion. Alternatively, get bang up to date with contemporary art at Hin Bus Station. Tip for timing your visit: Penang is one of the best places to visit in Malaysia in December when the west coast enjoys good weather while winds batter the east. 



2.Pulau Perhentian is the best islands for sunshine and snorkeling

Mentioning the Perhentians to Malaysian people elicits a longing smile. The Perhentian Islands are synonymous with brilliant beaches and marine life, plus there’s a party scene to keep beach bums dancing until the wee hours. The trick is to find your perfect beach.


Searching for spectacular sunsets? Head to Coral Bay. Green turtles? The turtle project on Main Beach. Late-night beach parties? Long Beach. 
There are numerous beaches where you can go sea kayaking, and snorkel among parrotfish and giant clams, while hardened divers can go deeper to visit wrecks and commune with clownfish, reef sharks, and stingrays. Time your visit for the dry season between March and October (but avoid July, when crowds reach their peak).  



3.Melaka, Bandaraya Bersejarah

Nowhere in Malaysia is the tumult of past colonial rule felt more strongly than in port cities, and Melaka is emblematic of this cultural collision.
Melaka is perched on Peninsular Malaysia’s west coast, and successive colonists (Portuguese, Dutch, British) vied for control over this trading port and maritime waystation. 


Today, Melaka is one of the best cities to visit in Malaysia, thanks to its variety food cultures, hotch-potch of architecture, and alluring night markets.


Glimpse Portuguese history by clambering aboard the replica Flor de la Mar ship and sampling baked fish at Medan Portugis. Time-travel forward to Dutch rule by touring the Stadthuys (now a history museum) and salmon-pink Christ Church. Other cornerstones of history are ‘China Hill’ cemetery and Peranakan (Straits Chinese) mansions, notably the Baba-Nyonya Heritage Museum. 


Melaka’s multi cultures have helped fuel a roaring tourist trade. Colorful trishaws offer joyrides and history tours, while Jonker Walk Night Market is the evening’s entertainment, from open-air karaoke to nibbling on Nyonya zongzi (glutinous rice dumplings).



4.Cameron Highland- Take refreshing upland hike

Malaysia’s most famous hill stations snooze among the vivid green tea plantations of the Cameron Highlands. Temperatures seldom stray higher than 30°C (86°F), attracting locals and tourists alike to cool off in these 1300m to 1829m (4265ft to 6000ft) heights. Many folks pick strawberries at Raaju’s Hill or make a beeline for the honey farm.


Take a guided hike with Eco Cameron to marvel at orchids and hunt for the whopping rafflesia flower. You can also go alone; numbered hiking trails extend right from the main towns of Brinchang and Tanah Rata.You'll reward your outdoor exertions by sipping a cup of tea (or three) at a plantation. Boh Sungei Palas has some of the best views, with Boh Tea Garden a close second. 



5. Kuala Lumpur is the best place to go for a tour 

If you have grand ambitions but limited time, head to Kuala Lumpur. Parts of KL feel like a quintessential capital city, with shopping malls (like Pavilion KL and Suria KLCC), a competitive cocktail scene, and a sci-fi skyline – the Petronas Towers rise up like twin rockets, while Menara KL glows like a futuristic lighthouse (head to the 300m-high sky deck for an expansive view). But KL offers more than fast-paced urban commotion. 


KL’s city comes accompanied by nature and history, courtesy of time-worn temples, Kopitiam, and rainforests almost side by side with high-rise buildings. Places of worship like scarlet, multi-storey Thean Hou Temple, and ornate Masjid Jamek Sultan Abdul Samad force contemplation and wonder.


If you’re looking for places to visit in Malaysia in three days, KL has day-trip potential, too. Listen to birdsong at KL Forest Eco Park, picnic by a waterfall at the Forest Research Institute, and less than an hour’s drive away is Mah Meri Cultural Village, where you can immerse yourself in Orang Asli (indigenous) art and history. 


Organize your financial budget with TenancyCash

Do you know with Tenancy Cash, you can get advance payment from your rental property? all you need is an active tenancy contract. Do visit us at https://www.blueduck.my/tenancycash to find out more and to start your application process or visit our website to find out more about the other exciting products we offer such as BlueDuck Zero Deposit.

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Malicious Damages - What's cover?

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Our Zero Deposit offers one of a kind solution for not only tenants but landlords as well. Tenants are able to move in immediately without paying the traditional 2 months deposit whilst landlords need not to add on worry and stress on this as we, BD got you covered from head to toes. In this blog, we will give you a quick insight on "Malicious Damage" in our zero deposit.


So.. Zero Deposit covers Malicious Damage. What's that?
Malicious Damage is a form of vandalism and is done when a person knowingly and intentionally damages property on purpose. It is not accidental nor unexpected, but destructive, reckless and usually vindictive in nature. 



Malicious damage -What needs to be ready? 


1. Photo and/or video of the damaged item
2. Police report upon 24 hours of discovery
3. Quotation of the item
Malicious damage is often able to identified through external forces which act upon on the items and often beyond repair. The coverage for malicious damage is based on the package you selected. For example,  The total coverage for the basic plan for Zero Deposit is at RM5,000 inclusive of up to 2 months of rentals, and RM1000 of outstanding utility bills. The remaining shall be claimable for malicious damage if there is. 


Questions? Drop us a message! bit.ly/heyBD


Photos and videos will be a good show of the item being damaged intentionally with force. With all the documents ready on hand, you can email them to us at claim@blueduck.my and we’ll be notifying the insurer in a jiffy ;) 

What about Wear and Tear?



Wear and tear refers to gradual damage that you would expect to see in a property over time. For example, worn carpets, faded curtains and minor scuffs and scrapes on the walls are all things that are extremely difficult if not impossible to avoid over a period of months and years.
We hope this article helps the landlord clarify some of the questions in your mind about the differences between malicious damages and wear and tear! The claiming process is simple and the BlueDuck team is here to assist.  Well, for the tenants, remember to take good care of the property you’re renting ;) 


For more, visit www.blueduck.my.

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“As an Agent – I want to secure the deal and get my commission”

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Property agents play a key role in the building of loyalty and trust between tenants and landlords. Trust and loyalty are the main reasons why a customer would choose to recommend your service to a friend or family member or write a great review of your attitude or service online.

According to a Harvard Business Review, Eighty-four percent of the top performers tested scored very high in achievement orientation.


They are fixated on achieving goals and continuously measure their performance in comparison to their goals. High-performance property agents are also open where they are open to accept and adapt new ideas and execute. Not only that, but high performing sales persons are also highly curious.

So, for what we’re gonna share next, if you’re reading this, it’s for you! Yes, you! 


Property Industry Has Evolved

The industries have evolved from the traditional way of the rental process to now, mostly hybrid, with a combination of manual processes, with a little digitization. Well, the best part is, you are still here and are a part of the change. Kudos to you! 

A significant change we’ve seen nowadays is the change in renters’ behavior. More renters are choosing to save upfront deposits. The change in renters’ behavior could be due to the overall change in the spending options in e-commerce, or the uncertainty of the economy. 

The rise of Rental Deposit Insurance is able to fill up the gap between renters’ demands with landlords’ wishes. Rental Deposit Insurance, is the insurance that is able to replace the 2 months rental deposit and protect the landlord’s tenancy-related risks.

For agents, it is to speed up and secure the rental deal whenever possible.


Here are. 4 solid points for you to move with the property industry, especially in the secondary market by having a rental deposit solution as a companion. 


1. More selection of tenants

With the increase of OPR recently, people are looking at how they can save up their cash flow for other things. Hence, this will open new opportunities in the rental industry. 9,421 new development in 2021 were launched. This year 10,552 new launches, as a renter's perspective, they have more properties to choose from. From the landlord's perspective, there's nothing better than renting out as soon as possible.  As a professional agent, you can lock n close the deal faster way with a zero deposit offer. Why we said that is because people will opt to rent a place instead of buying a property. There are almost plenty of choices or property listing for rent to choose from the property listing. It is definitely a good catch to kickstart!  That is the reason offering rental deposit insurance is a way to attract and speed up the rental process.


2. Building Winning Reputation 

High-performing agents always go the extra mile to provide value-added services to their clients. as the front liner of the property market, you are the information hub for your client. Imagine you share this piece of advancement with your client about a free tool for them to manage their properties and their tenancy-related risks are covered by insurance. This will give a strong impression to your clients. There, a wonderful and trustworthy customer experience is made. Who knows your referral lead will then be growing with your effort. 


3. Strong Lead Conversion

The inherent challenge of prospecting is not knowing how a lead will respond to an often overtly forward inquiry about their interest in a sale. This relatively direct process can sometimes be uncomfortable for salespeople and prospects, but these interactions are simply a reality of the sales cycle. With tenants and landlords that have been onboarded with Rental Deposit Insurance, their tenancy dues, and documents are all in a portal. You can easily track and monitor your client's tenancy details on the system dashboard. With this system also you can revisit your prospect and also minimize the challenge. This is what we call working smart. Wink ;)


4. Competing with competitors 

The market has turned into a battlefield where businesses are doing all it takes to surpass their competitors. From lowering prices to offering freebies, competitors are trying various strategies to attract tenants. Most of the property agents get to hear statements like “The [X competitor] is offering lower rent, with more facilities, more beautiful designs. How can you outshine the rest? With deposit rental solutions, you can. Why? because with rental deposit insurance, tenants only need to upfront a small amount of money compared to a traditional 2+1 rental deposit, this will definitely a solid bullet compare to your competitor.


A deposit rental solution is a solution that can speed up your deal. Tenants get to rent without high upfront, and the landlord's cash flow is now unlocked with their properties rented out.


Final Say

I love the statement - “If you want to grow you have to do something different from the majority of people”. Since industries have evolved you are also able to evolve and move with the times. Keep up with the new technology solutions that are able to support your business. Join us in this movement. Removing the high rental deposits, reducing vacant units, and let’s unlock cash flow. Click the link for new sign-up as our BlueDuck Ambassador www.blueduck.my/registration/agent and start your journey with us!


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Residential Development that's mesmerizing

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For property hunters, finding the perfect house, starting over in a new place, or building a family might be overwhelming. Thankfully, in this day and age, there are sites that lead people to the best rooms for rent in Malaysia with just a tap of a finger. Whether you’re looking for the best properties in Kuala Lumpur, we will share with you the best property for rent in Kuala Lumpur.

  1. Arte @ Mont Kiara

Arte @ Mont Kiara is a freehold commercial serviced apartment located in the prestigious Mont Kiara, situated in the heart of Kuala Lumpur, Malaysia's capital city.

Arte Mont Kiara is equipped with modernized facilities on these 3.3 acres. Besides, this is one of the most unique ones because of its wonderful innovative design which clearly signifies a thumbprint on each of the three high-rise serviced residences it possesses. The development will feature standardized facilities, including a gymnasium, function hall, BBQ pits, clubhouse, cafeteria, grand lobby, pool, water features, F&B outlets, designer landscape, sky garden, and sky lounge.


The areas are a sight to behold, and fittingly they are given posh-cum-unique names such as Diamond Lounge, Butterfly Floating Mesh Garden, Jacuzzi Pods, Mosaic Pool, Palais Drop-off, Marble Entryway, Luxe Gym, and Cascading Fountain. With a range of rentals between RM2,300 - RM4,000. It's a good place to check out.


  1. AKASA

AKASA showcases the most exciting luxury resort living in Cheras South. Perching on an expansive tract of freehold land spanning more than 430,000 square feet, this magnificent service residence is inspired and designed to fulfill your every need and desire.

Sprawling recreational space of approximately 150,000 square feet, AKASA brings to your doorstep every imaginable recreational facility including the first man-made beach in Cheras, Olympic-length lap pool, sports hall, outdoor pavilion, entertainment chamber, and gourmet kitchen, just to name a few. What a way to decompress after a stressful day or to chill out with family and kids without leaving home. Range of rental around RM1,800 - RM2,500, definitely will be top your wishlist to stay.


  1. EkoCheras

EkoCheras is located along Jalan Cheras, including three delicate serviced apartments, an office tower, a classy hotel, and a shopping mall. It is the main strategic artery of Kuala Lumpur and is closely linked to Taman Mutiara MRT Station, which is also nearby Leisure Mall, it is only four stations away from Kuala Lumpur City. EkoCheras is reachable to Kajang Highway, which links the Grand Saga Highway and Connaught Expressway.

EkoCheras is located at Taman Connaught, a major township of Cheras. It is highly reachable which is located at the confluence of the main roads like Middle Ring Road 2, East-West Link Expressway, Jalan Loke Yew, Jalan Pudu, Jalan Tun Razak, SMART, KL-Seremban Highway, Besraya Eastern Extension Expressway (Besraya), New Pantai Expressway (NPE) and Maju Expressway (MEX). Public transportation is easy to access in the area.


Besides, facilities such as sky lounge and roof garden, shops and boutique offices, linear park, Central Boulevard, infinity sky pool, children pool, sauna room, gymnasium, games room as well as multipurpose hall are available in the area of EkoCheras. These facilities prepared will definitely be one of the main attractions to clients who seek for better lifestyle plus rental is around RM2,000 - RM3,000  in range, with more eateries and entertainment will be available to enhance convenience for the residents, tick this as one of your lists.



  1. Setia Sky Residences

Setia Sky Residences is a beautifully designed serviced residence situated in Kuala Lumpur. It was developed by the famous SP Setia, which is a well-reputed company in the construction field. The construction of this freehold development was completed in 2011, and it contains all the facilities and features to make it a world-class development.

Setia Sky Residences contain a lot of facilities and features that the residents of many developments only dream of having. There is a beautiful Jacuzzi and sauna where the residents can relax and enjoy their time in the development. The residents can also enjoy the pool villa and pool lounge facility in the residence. There is a tea pavilion where the residents can have a great time with their friends, and family members. The range of rental here is around RM2,000 - RM5,000 depending on the size, you will have a resort kind of stay!


  1. Hon Residensi

There are a variety of facilities that residents can make use of while they live in Hon Residensi at Ampang. There are facilities such as the adult fitness stations, children’s playground, gymnasium room, multi-purpose hall, swimming pool, barbeque area, game room, landscaped garden and wading pool that residents can make use of during their free time. The apartment comes equipped with a 24 hours security system that ensures the safety of residents is well taken care of at all times as well.

Hon Residensi has a variety of layouts that may interest residents. The apartment project is made up mainly of 3 bedrooms and 2 bathrooms. The apartment is large enough for residents to change it according to their taste. The size of these units varies accordingly. The size of the units in Hon Residensi ranges from 700 square feet to 1,851 square feet. Residents can browse through their options and choose the ones that they prefer the most. There are a variety of units to choose from in Hon Residensi. It is an apartment project that was built to offer homes that rental price from RM2,000 to RM3,000 per month, Its a cheaper and more comfortable for those looking for affordable housing units.



Final Verdict

As for rental solution providers in the market, we, BlueDuck always offer solutions for new tenants so that they can save their cash flow on the deposit. Click the link here to get to know what BlueDuck has to offer and check out our latest news on BlueDuck FB Page today.


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New malls in Malaysia! Hooray! Or is it too many shopping malls?

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We are now in the phase of endemic, where new projects and upcoming projects are on the way to launch and in a progressive development by the developer to be ready on time. The economy is slowly rising up and back to what it used to be before the pandemic. surely they will be a new property rental bubble up in the market, and a lot of choices for you to choose from that suits your need.

Here are my Top 5 shopping malls that can bring new excitement and also new business opportunities in our country recently.

1. Datum Mall – mall directly linked to an LRT station


Making the way to a mall in KL can be a hassle when it involves finding a parking spot on the weekends. But there are malls such as Datum Mall, Datum Mall, Jelatek is located new LRT Jelatek Ampang. A strategic location for those who are traveling by public transport and also live in an area. which will be directly linked to Jelatek LRT Station via a 35-meter bridge so visitors won't have to struggle if they are driven by. The mall will be linked to a 712-residence development called Datum Jelatek, which features a circular skybridge with views of KL’s skyline that connects all three residential buildings. Datum Mall was set to open in 2020, but this has been pushed back due to the pandemic. No new opening date has been announced, but most of the building has now been completed, including the apartments. It is now scheduled for completion in 2024. 

2. D’immersione Avenue – new street mall in Mont Kiara


Mont Kiara residents are in luck. A new street mall – D’immersione Avenue – will open in 2023 in the bustling township, and to be another shopping and food hub for KL living near the upcoming mall to frequent. The mall is located just within 3km from Publika Shopping Gallery and in the luxury location of 1 Mont Kiara. It will host retailers covering boutiques, home and living stores, gyms, wellness centers, and eateries, for the convenience of residents of an integrated apartment complex and office building on the same grounds as the mall.

3. 8 Conlay – a futuristic mall with a glass dome and rooftop space


You might have heard of 8 Conlay. The two residential buildings attached to the mall went viral in 2019 when Malaysians expressed concern over its ‘slanting’ facade. But this is all part of the buildings’ unique spiral design to reflect the shape of the number eight. The mall will take on some pretty futuristic elements in its architecture too. Acting as a podium for three residential buildings managed by Kempinski Hotels, as well as a hotel and serviced suites, it will feature a futuristic glass-dome window at its entrance that lets shoppers look out onto the busy streets of KL while they shop. There’s also a rooftop deck here that will host events, bazaars, performances, and more. Completion of the mall was scheduled for June 2020, and it subsequently opened to the public in the second half of 2021. But due to the pandemic, the mall’s opening has been postponed, with its completion pushed to 2024.

4. Met Galleria – upcoming food hub in Mont Kiara


Met Galleria is another new retail center in Mont Kiara that’s hailed as a new bustling food hub for residents in the area. This includes residents from MET 1 Residences – an apartment building under the same developer as the mall – as well as buildings in its vicinity such as Malaysia International Trade and Exhibition Centre (MITEC) and Malaysia External Trade Development Corporation (MATRADE). It’s a two-storey upmarket mall spanning 80,000 sq ft. About 40% of its space will comprise eateries, so Mont Kiara residents can have more restaurant choices for meals when it opens. 20% of the mall’s space will be dedicated to retail concept stores, with spaces reserved for service sectors, anchor tenants, showrooms, and other shops including kiosks. Met Galleria was scheduled to open in 2021. Currently, the building is still under construction after delays due to the pandemic. Target to be ready in 2024.

5 . 118 Mall – modern shopping center linked to Merdeka 118


Another new mall in KL situated a little closer to the City Centre is 118 Mall – a modern seven-storey shopping hub attached to Merdeka PNB 118, which is slated to be the second tallest building in the world once its construction is completed. Construction for the mall will be completed in June 2022, with tenants expected to occupy the building in the second half of the new year. This may seem like a long way to go, but the mall is worth keeping an eye on. It will house over 200 stores, and attractions such as an Eat Street with alfresco dining, a cinema complex, and a Malaysian Artisan District that will highlight local artisanal products and cuisine. As the mall is connected to Merdeka PNB 118, shoppers can decide to catch views of KL’s impeccable skyline at an Observation Deck once they’re done shopping too. The viewing area is set to take up four floors in the towering Merdeka PNB 118 skyscraper to offer visitors different angles of KL’s skyline from dusk to dawn. 


Summary
For those that have an interest in opening up a retail shop in the new upcoming mall that we have mentioned earlier. Check out BlueDuck Smart Commercial, the newest evolutionary standard in reducing vacant commercial units with BlueDuck Smart Commercial.  First in Malaysia, first in Southeast Asia. It helps you skip the traditional advance deposit that gonna cost you a big chunk of capital to move in. BlueDuck Smart Commercial will ease both tenant and landlord. For tenants, the most stand up point if you have this solution you gonna save a lot of cash flow, while for landlords, this will help your property to rent out faster. The great thing about this is all of the operations will be under BlueDuck web portal. Skip the rental deposit. Click on this link to find out more :)


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